Health Protection | Medical

Mental Wellness Programme

Promoting mental wellness through proactive assessment and timely support for a healthier future for all PRUShield customers.

For policyholders eligible under PRUPanel Connect, more value-added services are available.
 

How does the Mental Wellness Programme (MWP) work?

Mental wellness is a fundamental component of overall health, influencing our thoughts, emotions, and interactions with the world. Understanding the importance of maintaining mental well-being, our programme offers all PRUShield customers a tool to assess your current mental health and access to different types of care and support.

By completing a PHQ-9 assessment, you can gain insights into your emotional state and determine if further support might be beneficial. Your personalised results will help clarify whether additional steps could enhance your well-being. We are here to ensure you have the resources and support necessary to nurture your mental wellness and live a balanced life.

At Prudential Singapore, we aim to be your trusted partner in preventive healthcare by providing access to early intervention through Chronic Care Management.

How to join the
Mental Wellness
Programme:

Step 1:
Online Assessment
  • Check your eligibility if you are a PRUShield customer.
  • Upon successful validation, please select “Mental Wellness Support”.
  • You will be directed to a website and complete a brief PHQ-9 mental assessment online.
  • Receive your result through email.
Step 2:
Book a GP consultation
(if applicable)
  • Depending on the assessment result, you may be provided with a link to book a GP consultation at a Raffles Medical Clinic.
Step 3:
Specialist Follow-Up
  • If the GP determines that additional specialist assistance is required, they will refer you to a Raffles Specialist.

FAQs

How does Prudential’s Mental Wellness Programme work?

All PRUShield policyholders can complete an online PHQ-9 mental assessment by clicking the “Mental Wellness Support” button after validating their eligibility here.

Upon completing the assessment, you will receive your result immediately through your registered email address. If the results indicate a need for further support, you will be provided with a link to schedule an appointment with a GP. Should the GP determine that specialist care is necessary, they will refer you to a Raffles Medical Counsellor or Psychiatrist for additional assistance.

Will Prudential have access to any of my medical reports obtained under the Mental Wellness Programme (MWP)?

All medical information of policyholders obtained under the MWP are confidential and Raffles Medical Group will not share the policyholder’s medical records or test reports with Prudential Singapore

Who is eligible for our Mental Wellness Programme (MWP)?

The MWP is offered to all PRUShield policyholders. Firstly, validate your eligibility here and then click on the ‘Mental Wellness Support” button. Secondly, after completing a brief online mental health assessment, you will receive the result and a recommended follow-up action to determine whether enrollment in the Mental Wellness Programme is necessary.

Can I book an appointment with other Raffles Medical Clinics that are not on the appointment booking drop down list?

Unfortunately, appointments can only be made with the Raffles Medical Clinics included in the drop-down list. These are the locations that have resources to provide these services.

What is the PHQ-9 assessment, and what is it for?

The PHQ-9 is a widely recognized questionnaire used to assess the severity of depression. It is a brief survey that evaluates your emotional state, helping to identify any signs of depression. The results provide insights that can guide further steps, such as whether additional mental health support may be beneficial.

What benefits can I expect from participating in this programme?

By participating in the programme, you can gain a clearer understanding of your mental health status, access personalized recommendations, and receive support to enhance your overall well-being. The programme aims to empower you with the tools and resources necessary to maintain mental wellness and live a balanced life.

Can I walk into any of the Raffles Medical clinics for the Mental Wellness Programme?

Unfortunately, walk-in appointments are not available for Mental Wellness Programme. First you need to complete the PHQ-9 assessment, which can be assessed under the “Mental Wellness Support” button after validating your eligibility here. If the assessment indicates that further evaluation is necessary, you will then be able to book an appointment with a GP to determine whether enrollment in the Mental Wellness Programme is recommended.

Do I need to pay for the Mental Wellness Programme?

There is no charge to take the PHQ-9 online assessment as they are eligible for all PRUShield policyholders via the Prudential website.

If you need to see the GP, the consult rate will be S$24.00 - S$50.00 (excluding GST).
If you are referred to the specialist, the consult rate will be from S$250.00 (excluding GST).

Who do I contact for support if I encounter any issues or have any enquiries on the Mental Wellness Programme?

You may email Raffles Medical at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm.

Important Information

Notes

The information is accurate as at 30 August 2024 unless otherwise indicated.